I have managed to sent application for refund nearly 3 weeks ago and since then received a couple of emails from Ryanair reassuring me that my application is with them and they need more time. I applied for a refund. Ryanair passenger Anthony said he requested a refund in early March - however has now been sent an automated voucher. @ryanair how do I get a refund you have promised for weeks and how now sent a voucher to me? It fully depends on your written acceptance. This is unethical and dishonest. It suggests that if people do not wish to accept the voucher and want to move their flight or request a refund, they should follow a link embedded in the email. Alternatively Ryanair is offering vouchers and free moves, and customers who choose a voucher but don't redeem it within 12 months may still apply for and obtain a refund after this 12 month period. asked another. Share. A spokesperson said: “For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers. Others have taken advantage of vouchers or change so don't mind what the Bbc's here say uh this here say we are the leading airline. However, this voucher policy is not … Brits booking holidays with easyJet, Jet2, Ryanair and TUI need to be aware of their refund rights. European Regulation EC 261/2004 obliges the airline to refund the full price of the ticket within 7 days in case of a cancelled flight. NOT a travel voucher" said a fourth. Ryanair is offering refund credit notes to customers who no longer wish to travel. This is the date for when you need to use your voucher by, not for when you must travel. Ryanair is playing the same bait and switch game with all of us. Just go the RyanAir website, punch in your details and the refund would be yours. RyanAir have found a new way to make life harder for the poor sods who pay the airline money. My flight with Ryanair was cancelled due to Covid-19. Today, almost a month later, I have received a Ryanair voucher, no refund, and no way to claim it. Or not. A website page Ryanair links to for customers who 'do not wish to accept this voucher option and wish to move your flight or request a refund'. They sent an email about a month ago, offering me to change my booking for free or to apply for a refund. Alternatively Ryanair is offering vouchers and free moves, and customers who choose a voucher but don't redeem it within 12 months may still apply for and obtain a refund after this 12 month period. I requested a REFUND. Gift vouchers are valid for 1 year from the voucher issue date and can be redeemed here on www.ryanair.com or www.laudamotion.com. Refunded everybody who's requested a refund. Just this evening got an email offering me a "voucher" and a link to their website at which to contact them if I want cash instead. "Ryanair are you for real? Asked for a refund after I realised I was not going to be able to use my voucher. This means if you were due to travel and your trip has been cancelled, you are entitled to a refund. But you should not cancel and accept a refund as this ends the airline's duty of care towards you and you won't be able to claim anything back. Yep. At the end of March Ryanair promised us that our request for a full refund … Passengers do not have to accept a travel voucher or credit. Number of passengers: * Required. Ryanair. "We provide Ryanair with full customer contact details in the booking process and do not block any customers from receiving a cash refund or voucher if that is what they have chosen. I have received an email today for one of my applications with a voucher! I will not travel with Ryanair again. The original expiry date will not change* A €2/£2 (or local currency equivalent) administration fee applies. Because RyanAir has ignored its own refund option and instead issued vouchers. Frustratingly, when Ryanair emailed passengers with a voucher, it included details of how to request a cash refund instead. For vouchers purchased before 19/08/2019 we will send you a new voucher for the remaining amount. In an email … The vouchers, which have a 12-month limit, have since been extended up until the end of December 2021. A spokesperson for Ryanair said: “For any canceled flight, Ryanair offers customers all options defined by EU regulations, including free travel and cash or voucher refunds. Jet2. Useful. You can find out more on easyjet.com. Receiving a flight voucher; Requesting a full refund; This applies to flights and holidays departing up to and including September 30. The form used mentioned a 20 day processing time + 7 days for the actual payout. Can I have my refund?" Jet2 has postponed all holidays until June 23, 2021. Now they say I have to fill in a form with copies of a household bill, passport number, travel dates aso. Active 9 months ago. Reply. This was a couple of weeks ago. Screenshot: 22.04.20 Screenshot: 22.04.20 Vouchers that are due to expire after June 30 are still redeemable for up to a year. Ryanair said cash refunds will be processed in a timely manner, but did not give an exact date. "Requested a refund for my flights with @Ryanair on 27th March, and was informed that I would be refunded within 5-7 days. Ryanair offering voucher instead of refund I applied for. Ryanair customers will not be offered refunds for flights in November even though the UK government has banned all but essential travel in England as part of a … Ask Question Asked 1 year ago. Alternatively Ryanair is offering vouchers and free moves, and customers who choose a voucher but don't redeem it within 12 months may still apply for and obtain a refund after this 12 month period. We have now refunded over between refunds and vouchers, One-and-a-half billion in cash in the last 6 months, We have no customers outstanding who have requested a refund. “We would like to invite you to use your voucher to book your next trip and we look forward to seeing you again on a Ryanair flight in the very near future. I do not want a voucher I want my money back #ryanairrefund — SJ (@Soph58495924) April 21, 2020 Replacing cash refund with a flight voucher (= discount code to be typed when you book your next flight), travel miles, or any other form of payment is ok but only if you agree. The airline said passengers can always choose not to accept the voucher and request a cash refund instead. They sure know how to keep, steal other peoples money. After a further 10 days, Ryanair said: “Customers who choose not to accept a free move or voucher will receive their refund in due course, once this crisis has passed. Currently, many airlines and travel agencies only offer vouchers that can be used to book a new flight in the future. Please submit your details below in order to apply for a refund on your disrupted Ryanair flight(s): ... To complete this Refund Application for specific customers please enter the name of each customer requesting a refund and then indicate which flights are to be cancelled. you haven't received it so we have. Now those same customers say that requesting a cash refund is proving even more onerous the second time round, with some saying they've been left "in limbo" by the company's online chat bot or waiting on the phone for hours. I too submitted a refund (for cash) about 21 days ago. Covid-19 Vouchers and Cash Refunds Flight Disruptions Make Changes to Booking Viewed 1k times 5. 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