The CAA will not be taking enforcement action against Ryanair or easyJet, despite millions of customers being affected by refused or delayed refunds. Here is their webpage for flight changes or cancellations related to COVID-19. The Civil Aviation Authority (CAA) has reminded airlines they’re legally required to refund customers for cancelled flights and warned them … The UK Civil Aviation Authority has found airlines have upped their game when it comes to providing refunds in the wake of the Covid-19 outbreak. Air Transat - 1 (877) 872-6728. I wanted to reach out to you personally about what we are doing at CAA to keep our Members, Customers and Associates safe. We require the paperwork from your travel supply companies to review a claim. Travel supply companies have advised us that paperwork related to refunds may take time to be issued. This has always been our top priority and takes on added importance during the COVID-19 pandemic. To support the sector through this most challenging period, the CAA has provided a suite of temporary alleviation exemptions to provide maximum flexibility, whilst maintaining safety assurance to support organisations, operators, pilots and students. FLIGHTS have been thrown into chaos for much of 2020 as holidays had to be cancelled due to the coronavirus crisis. However, other insurers consider COVID-19 to be a known event and would not cover coronavirus-related care if your trip were disrupted or you had to cancel. The CAA recognises the significant and sudden impact that Covid-19 has had on the UK General Aviation (GA) sector during 2020. Refunds for flights cancelled between 24 August 2020 and 31 October 2020 will be paid by 31 March 2021. ... trying to get their money back after flights were cancelled due to coronavirus. Click here for Air Transat’s coronavirus-related customer service page . Compensation for cancelled trips Martin Lewis outlines details about changes to flight refunds. To learn more, read our article. Refunds for flights cancelled between 1 November 2020 and 31 March 2021 will be paid by 30 April 2021. Refund requests for paper tickets may be submitted on this website, however you will be required to mail in your original coupons to American Airlines at the address below before your request can be processed. The law says that refunds for flights cancelled by the airline should be paid within seven days. CAA was founded over a century ago with the core value and mission of keeping our Members safe. Following a request from the CAA, the airline has changed its practices and now automatically begins a cash refund process once a customer's flight is cancelled. Many Britons are still waiting for refunds from airlines - … Refunds for flight bookings may take longer: Refunds for flights cancelled before 24 August 2020 will be paid by 28 February 2021. 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